Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
When you first turn on the set, does the Samsung welcome logo display on the screen?
Also, if using the original remote, can you get MENU or Source indicators to show up?
If not, I need to know if the screen is physically "backlit" (meaning slightly lighter than if the TV were OFF)?
Are you able to reply back? I'm here to assist now, but if you're unavailable let me know and we can continue later in the day.