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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When turning on the set no picture but has sound? Samsung

Customer Question

when turning on the set no picture but has sound?
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Samsung 55" 2014 purchased, don't have the model at this time, at work. No, this issue has just come about.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No, black screen. yes on all functions
JA: How long has this been an issue? What happened right before this popped up?
Customer: about a week, working fine
JA: Anything else you want the TV expert to know before I connect you?
Customer: not that I can think of
Submitted: 10 days ago.
Category: TV
Expert:  Aric replied 10 days ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

Expert:  Aric replied 10 days ago.

When you first turn on the set, does the Samsung welcome logo display on the screen?

Also, if using the original remote, can you get MENU or Source indicators to show up?

If not, I need to know if the screen is physically "backlit" (meaning slightly lighter than if the TV were OFF)?

Expert:  Aric replied 10 days ago.

Are you able to reply back? I'm here to assist now, but if you're unavailable let me know and we can continue later in the day.