Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
Can you please get me the model number off of the sticker on the back of the TV please?
Also, does the set physically shut OFF, or does the picture and/or sound simply cut out?
Do you need assistance with this?