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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
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Does it cost to ask a question? My tv is a Panasonic

Customer Question

Does it cost to ask a question?
JA: What's the make/model of your device? How old is it?
Customer: My tv is a Panasonic TC-P58V10
JA: How long has this been going on? What troubleshooting have you tried?
Customer: My Panasonic Surround receiver went out and I want to use the tv speakers until I decide what new surround sound system to get.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I just need to know how to go back to using the tv speakers for a while
Submitted: 9 days ago.
Category: TV
Expert:  Jack replied 9 days ago.

Hi , I'm Jack

Perhaps I can help you with this

Expert:  Jack replied 9 days ago.

On the TV's remote press menu and go to AUDIO , open that and you will see TV SPEAKERS , set them to ON and you`re done .

If that answers your question please do take the time to rate by clicking on the star icons at the top of your page, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time (free of charges) if you have questions or need further help.

Customer: replied 9 days ago.
TV speakers are on, however, no sound from tv speakers
Expert:  Jack replied 9 days ago.

O.k then this is something different here .

What is connected to this tv ?

Customer: replied 9 days ago.
Panasonic surround sound system BT730
Expert:  Jack replied 9 days ago.

O.k then this is something different here .

What is connected to this tv ?

Expert:  Jack replied 9 days ago.

Sorry about the repeat here , website acting up

Expert:  Jack replied 9 days ago.

What is connected as source , cable box , satellite etc. ?

Customer: replied 9 days ago.
Cable box
Expert:  Jack replied 9 days ago.

Pull the cable box`s power cord off the wall outlet (cable box only) for a minute.
In the mean time turn off the tv and turn it back on only after you plug back the cable box power cord.
Note that it may take a couple of minutes for the cable box to reboot after you plug it back ,just give it time.

Let me know how that goes

Expert:  Jack replied 9 days ago.

Got your sound back ?

Customer: replied 9 days ago.
Still no sound. tv speakers ON, A.I. sound ON, BBE Viva ON
Expert:  Jack replied 9 days ago.

You lost the sound on your home theater system and tv at the same time , would be surprising ??

Doesn`t look good for the cable box

You would need to either try it on another tv or something else like a dvd or another box on this one .

Customer: replied 9 days ago.
You think the problem is with the cable box? Why would that affect the sound on tv speakers? Kind of confused here
Expert:  Jack replied 9 days ago.

If there is no sound coming out of that box , i cant see where the tv would take the sound !!

Expert:  Jack replied 9 days ago.

Do you have anything else connected to this tv ?

What i`m suggesting is to try something else on it

Expert:  Jack replied 9 days ago.

In any case right now i have to step out , this is taking longer than anticipated and i have to go

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .
PS. DO NOT rate or it will hinder the repost .

Customer: replied 9 days ago.
Like what? some other speakers? or something?
Customer: replied 9 days ago.
Does everything run through the cable box?
Customer: replied 9 days ago.
Ok, I think I'm done, just refund my money, and thanks