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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No Picture, changed all boards, except big main board, still

Customer Question

No Picture, changed all boards, except big main board, still no picture
JA: What's the model number of your TV? How old is it?
Customer: 37mf231d/3710 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes, same on all, menu does not work
JA: How long has this been an issue? What happened right before this popped up?
Customer: power surge, been about 2 months now
JA: Anything else you want the TV expert to know before I connect you?
Customer: checked florescent backlight, no black smudges on bulbs
Submitted: 4 months ago.
Category: TV
Expert:  Jack replied 4 months ago.

I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .

Customer: replied 4 months ago.
ok, ready
Expert:  Jack replied 4 months ago.

When you say all boards you mean the t-con and power supply circuit ?

What do you see on the screen at this point ?

Anything ?

Customer: replied 4 months ago.
power supply board, t-con board, both converter boards, nothing on screen, just green power light that blinks about every 10 15 seconds
Expert:  Jack replied 4 months ago.

Is the screen just blank with some background light or completely dark like when the tv is off ?

Expert:  Jack replied 4 months ago.

In any case , did any of those boards make any difference whatsoever since the original problem ?

Where did you get those boards ?

Expert:  Jack replied 4 months ago.

Hello ???

Customer: replied 4 months ago.
No difference whit board changes, ordered boards from shop jimmy, screen is blank as if tv is turned off
Customer: replied 4 months ago.
hello