Hi, I have two Sony Vega models KLV S23A10 and KLV S19A10. I tried several antennas
and none work. The only thing I can see are shadows on channel 40. Can you help?
JA: What's the model number of your TV? How old is it?
Customer: Hi Pearl, The models are the one on the first line and they are quite old (8 years)
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I apologize, what do you mean by menu? The WEGA GATE?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was upset with Comcast, but is the only option in my area. So I switched to Apple TV and wanted an antenna for the basic channels for news. This was 4 month ago. So as far as the problem, since the beginning. I was never able to connect an antenna
JA: Anything else you want the TV expert to know before I connect you?
Customer: I thought you were the expert, please connect me
JA: Thank you.
Customer: OK, now what is happening?