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The subtitles may not be coming from the tv.
If you are using apps, or an aerial they may, you'd press the Home button twice actually, then you should see the options from there (look for 3 horizontal lines or a gear/wrench icon) and you'll find it in the menu.
If you are using a cable or satellite service, you'd look for the subtitle (captions or CC) setting in the box menu instead of the tv.
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