How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 15751
Experience:  Over 16 years of experience installing and repairing electronics.
30970729
Type Your TV Question Here...
Pete is online now
A new question is answered every 9 seconds

XD on and XD off displayed alongwith persistent Continuous

Customer Question

XD on and XD off displayed alongwith persistent Continuous viewing message.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: model 42PqEOR LG9109C
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menu does not work off remote but does off TV. the problem is consistent on all source inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: my nephew changed the source and then when we reverteed to normal the problem started
JA: Anything else you want the TV expert to know before I connect you?
Customer: we get a colour split down the middle. started at the same time
Submitted: 7 days ago.
Category: TV
Expert:  Pete replied 7 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 days ago.

Please confirm the model number?

Have you tried doing a factory reset using the menu?

Customer: replied 7 days ago.
Actually the info works off the tv not the menu. Menu is not accessible. How do I access the factory reset without menu working
Expert:  Pete replied 7 days ago.

I do not recognize the model number you originally provider.

Please confirm the full model number on the rear of the TV?

Customer: replied 7 days ago.
model number: 42PQ3OR
SERIAL NUMBER 9 10 GU 06137
Expert:  Pete replied 7 days ago.

A factory reset of the 42PQ30R won't be possible without being able to access the menu.

Does the TV still respond to the original remote control that came with it?

Could you attach a photo of what is showing on the TV screen?

Customer: replied 6 days ago.
Pete, how do i get to factory settings without using the remote
Expert:  Pete replied 6 days ago.

You will need to use a remote to reset the TV - what remote are you using? Is it the one that came originally with the TV? Do any buttons on the remote work at all (e.g. volume)?

Customer: replied 4 days ago.
far i am being told the obvious. The TV needs to be reset but the original remote is broken. The remote cannot be fixed and it seems we cannot buy an original. The generic remote does not work. What if i took the TV to a licenced LG retail shop and used one of their remotes.
Expert:  Pete replied 4 days ago.

Yes that is correct - you will need to use an original LG remote.