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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Generally, a Sony device that has failed has to be boxed up and sent off to a factory service depot.
But tell me: is this portable CD/DVD player, within 1 year of its purchase date yet, please?
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
For a Portable device of the sort you have, Sony repairs are done (for out-of-warranty products of Sony Corp.) through
United Radio Service Inc.
Their number is ***** listed on https://esupport.sony.com/US/p/service.pl
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