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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The remote sensor on my Samsung un55d6400 isn't working, see

Customer Question

The remote sensor on my Samsung un55d6400 isn't working
JA: What's the model number of your TV? How old is it?
Customer: see above for model # .... 5 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No .... nothing works. I can't even turn it off ... with my samsung remote or my DirecTV remote. There's a vertical bar of icons in the lower right hand corner that is not usually there also
JA: How long has this been an issue? What happened right before this popped up?
Customer: just an hour or so. forst I took out batteries and pressed a button for 20 secs and it worked the. But now nothing helps
JA: Anything else you want the TV expert to know before I connect you?
Customer: not that I can think of
Submitted: 7 months ago.
Category: TV
Expert:  Jack replied 7 months ago.

I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;

If you use the buttons directly on the tv ,does that work ?

Customer: replied 7 months ago.
Where are the buttons on the TV?
Expert:  Jack replied 7 months ago.

Rear right lower side of the tv

Customer: replied 7 months ago.
No.
Expert:  Jack replied 7 months ago.

I have the manual here and it shows it

In any case sensor failures are very rare for those samsung and i doubt very much this would be the case , unplug the power cord for a minute and try it again

Customer: replied 7 months ago.
ok
Expert:  Jack replied 7 months ago.

Picture at the link below

Customer: replied 7 months ago.
That vertical row of icons are visible on my tv screen and they usually aren't.
I've restarted. Which involves satellite start up again.
Expert:  Jack replied 7 months ago.

o.k somehow you probably got this demo mode on while trying to get control

Later , do you have control now ?

Expert:  Jack replied 7 months ago.

Do you have control with the remote now ??

Customer: replied 7 months ago.
No. the second icon is slowly flashing.Satellite start up takes about 10 minute.
Expert:  Jack replied 7 months ago.

What second icon

Please just let me know if the remote operates the tv now and we`ll see about the rest later

Expert:  Jack replied 7 months ago.

Can you open the tv`s menu ?

Expert:  Jack replied 7 months ago.

Hello ????

Customer: replied 7 months ago.
No,remote is still
Not working.
Expert:  Jack replied 7 months ago.

I`m sorry but I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Customer: replied 7 months ago.
Thank you