Facing TV Problems? Ask a TV Technician.
Hello,I am the person that will be helping you today.
I suspect that you are trying to connect the TV wirelessly to your modem or router. May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
I will send in the refund request.