Have TV Questions? Ask a TV Technician
Hi , I`m Jack and I will be helping you todayPlease note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;Please let me know when you are ready to proceed
Yes thanks for the picture , i know what this is but only one question first ;
If you open the TV's own menu , does it show up normal or is also affected by this ?
How old is this tv by the way ?
No extended warranty ?
I will need a couple minutes to type this down
Thanks for waiting
This is a LCD tv and i`m afraid that there is only one possible cause for a problem like this and that is a defective LCD panel .Anytime you have horizontal lines , shadows or blobs /spots etc. on a lcd tv and it shows no matter what is on the screen including the menu then it is a sure sign of a defective panel.As a rule of thumb the LCD panel cost around 80% of the original cost of the tv and then it has to be stripped down and rebuilt around the new panel and then again that is if you can find a new panel.When under warranty most companies will replace the tv , not the panel.Sorry to say but this makes the tv practically un-repairable due to the high cost and again that is even if you could find a replacement panel
Sorry to be the bearer of bad news today but i`d rather tell you straight and spare you a waste of time and money
Wish i had better news for you today but i hope this help and I will be in standby if you have any questions.Thank you and please take the time to rate my answer with the stars at the top of your page and SUBMIT so i get compensated for my time and note that you can still reach me here at anytime after this chat is closed if you have other questions.