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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The input screen keeps scrolling by itself, 2 years old.

Customer Question

The input screen keeps scrolling by itself
JA: What's the model number of your TV? How old is it?
Customer: 2 years old. Led46c45rq
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: won't let me go to menu
JA: How long has this been an issue? What happened right before this popped up?
Customer: It stays on A3 and when I hit input it scrolls the incitement like someone hit the button a 100 times
JA: Anything else you want the TV expert to know before I connect you?
Customer: my kids said they were pushing all the buttons on the side of the tv when it started to go to the input screen
Submitted: 11 days ago.
Category: TV
Expert:  Mike G. replied 11 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Are you with the tv right now?

-Is the problem happening right now?

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Expert:  Mike G. replied 11 days ago.

Are you having website difficulties that are preventing you from replying?