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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Smart TV and the last couple of days, the picture

Customer Question

I have a Smart TV and the last couple of days, the picture just goes off. I turn the tv off and restart and it last for several minutes and then goes off. The TV doesn't turn off but the picture and sound go off.
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: No issues before. It's a 60" Smart TV. Where do I find the model? It's a Samsung.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes everything works and none of the other TVs are doing this.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started Thursday but then returned to normal. Tonight it did it again.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 11 days ago.
Category: TV
Expert:  Nathan replied 11 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 11 days ago.

Can you give me the complete model number of the tv, please?