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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can't connect my Vizio TV with my Wi-Fi you guys can help

Customer Question

I can't connect my Vizio TV with my Wi-Fi you guys can help me please
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: it's a new one I just got it is a smart TV 55
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: only on my tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: yeah that's my first time I try to connect to Wi-Fi on it
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 7 days ago.
Category: TV
Expert:  Dan replied 7 days ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. What have you tried so far for connecting the TV to your network?

Expert:  Jason Jones replied 2 days ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason