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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I cannot get Netflix to play - I have worked with a Netflix

Customer Question

I cannot get Netflix to play - I have worked with a Netflix tech and she feels it is a Vizio update that is the issue.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: The TV ios about 10 days old. Model D43-D1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything else seems to work fine. I use the Guide, Info etc. The DVR works
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never been able to get into Netflix since I bought the TV. Let me say I get into Netflix, choose a program but when I ask it to play the message comes up that says that program is unavailable at this time - try later or pick another program which I have, of course done both of those things, for the last 10 days and never been able to get a Netflix show to play.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Thaat's pretty much it. Thanks,
Submitted: 4 months ago.
Category: TV
Expert:  Dan replied 4 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. Do you have other streaming services you can access from this TV?

Customer: replied 4 months ago.
No, Netflix is the only one I subscribe to.
Expert:  Dan replied 4 months ago.

My apologies, but I am unable to contact you by phone at this time.

Customer: replied 4 months ago.
I have no idea what is going on - they seem to just keep asking for more money
Expert:  Dan replied 4 months ago.

Do you know how to access the network setup menu of the TV?

Customer: replied 4 months ago.
I don't believe I know how to access the network menu of the TV
Expert:  Dan replied 4 months ago.

Okay give me a minute please.

Expert:  Dan replied 4 months ago.

Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

Expert:  Dan replied 4 months ago.

What are you using to access Netflix?

Customer: replied 4 months ago.
Just the remote
Expert:  Dan replied 4 months ago.

Okay, press the Menu button on the remote then use the arrow buttons and cursor down to Network and press OK.

Customer: replied 4 months ago.
Done
Expert:  Dan replied 4 months ago.

Now move down to the Manual Setup and press OK again.

Expert:  Dan replied 4 months ago.

Are you there yet?

Customer: replied 4 months ago.
Done yes
Expert:  Dan replied 4 months ago.

Now, do you see a line that reads Pref. DNS Server?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
But I cannot get to it.
Expert:  Dan replied 4 months ago.

Highlight the Manual setup at the top and press OK. That should turn it on.

Customer: replied 4 months ago.
Got it
Expert:  Dan replied 4 months ago.

In the individual spaces after DNS entry type 4 2 2 2. One number to each line. Then move down to Save and press OK.

Customer: replied 4 months ago.
Done now
Expert:  Dan replied 4 months ago.

Now exit out of the menu and try Netflix again.

Customer: replied 4 months ago.
Do I put back to auto or anything?
Expert:  Dan replied 4 months ago.

Try it this way first, then if it doesn't work we will need to input more network data manually.

Customer: replied 4 months ago.
My internet connection is gone
Expert:  Dan replied 4 months ago.

Okay go back the the network menu and change it back to Automatic and save it then try again.

Customer: replied 4 months ago.
Now the numbers you had me put in are gone
Expert:  Dan replied 4 months ago.

That's okay for now. What version of Windows are you using?

Customer: replied 4 months ago.
My laptop is a MAC
Expert:  Dan replied 4 months ago.

Okay, do you know how to find your network address?

Customer: replied 4 months ago.
Still no internet connection on the TV - this goes from bad to worse.I don't remember where to get the network address.
Customer: replied 4 months ago.
Is that the 70889f
Expert:  Dan replied 4 months ago.

Just restart the TV. It should pickup a new address from your router.

Expert:  Dan replied 4 months ago.

Are you connecting to your network wirelessly?

Customer: replied 4 months ago.
I restarted - no internet. How do I know if it got a new address or not?
Customer: replied 4 months ago.
okay?
Expert:  Dan replied 4 months ago.

If you are using wireless, go to the Network menu and cursor down to the Wireless Access Points menu and click OK. There you should see your network. Click it and you should connect.

Customer: replied 4 months ago.
I cannot get to Wireless Access Points - it does show 70889f as being locked
Expert:  Dan replied 4 months ago.

From the TV Network menu you cannot access the Wireless Access Points?

Customer: replied 4 months ago.
Okay, I had to re-enter my passcode. I now have internet again
Expert:  Dan replied 4 months ago.

Okay. How fast is your internet?

Customer: replied 4 months ago.
First 3 bars
Customer: replied 4 months ago.
On the TV that is - on laptop and phone it is stronger, I think
Expert:  Dan replied 4 months ago.

Well I would need to know the speed in megabits if you know that?

Customer: replied 4 months ago.
Is there any way for me to find that out?
Expert:  Dan replied 4 months ago.

From your internet browser go to www.speedtest.net and run the test.

Customer: replied 4 months ago.
the two numbers I get are - 41.6 and 12.2
Expert:  Dan replied 4 months ago.

Okay good. Just wanted to make sure speed wasn't the issue. Did you by chance install and setup your modem/router?

Customer: replied 4 months ago.
No the cable company did.
Expert:  Dan replied 4 months ago.

Okay. I think in order to resolve the Netflix problem you will need to manually input the network address settings into the TV setup. I can't give you that information without knowing how your network is setup and I am not a MAC tech so I would be unable to give you instructions to find that info.

Customer: replied 4 months ago.
Not sure what you are saying I now have to do and/or who can help me. This SMART TV things does not seem to be very smart?
Expert:  Dan replied 4 months ago.

Well it is, but Vizio TV's seem to have a problem with Netflix and I don't know why? They do fine with the other streaming services.

Expert:  Dan replied 4 months ago.

Have you thought about trying Hulu or Amazon?

Customer: replied 4 months ago.
do I go to Vizio? I just don't know who to ask for help. Or should I use a Roku or Fire Stick and say to hell with the smart TV?
Expert:  Dan replied 4 months ago.

I would try Vizio next and I will also open your question here to other experts to see if anyone with a MAC background might be able to assist you.

Customer: replied 4 months ago.
Okay, thanx
Expert:  Dan replied 4 months ago.

Good luck!