Have TV Questions? Ask a TV Technician
Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. Do you have other streaming services you can access from this TV?
My apologies, but I am unable to contact you by phone at this time.
Do you know how to access the network setup menu of the TV?
Okay give me a minute please.
Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.
What are you using to access Netflix?
Okay, press the Menu button on the remote then use the arrow buttons and cursor down to Network and press OK.
Now move down to the Manual Setup and press OK again.
Are you there yet?
Now, do you see a line that reads Pref. DNS Server?
Highlight the Manual setup at the top and press OK. That should turn it on.
In the individual spaces after DNS entry type 4 2 2 2. One number to each line. Then move down to Save and press OK.
Now exit out of the menu and try Netflix again.
Try it this way first, then if it doesn't work we will need to input more network data manually.
Okay go back the the network menu and change it back to Automatic and save it then try again.
That's okay for now. What version of Windows are you using?
Okay, do you know how to find your network address?
Just restart the TV. It should pickup a new address from your router.
Are you connecting to your network wirelessly?
If you are using wireless, go to the Network menu and cursor down to the Wireless Access Points menu and click OK. There you should see your network. Click it and you should connect.
From the TV Network menu you cannot access the Wireless Access Points?
Okay. How fast is your internet?
Well I would need to know the speed in megabits if you know that?
From your internet browser go to www.speedtest.net and run the test.
Okay good. Just wanted to make sure speed wasn't the issue. Did you by chance install and setup your modem/router?
Okay. I think in order to resolve the Netflix problem you will need to manually input the network address settings into the TV setup. I can't give you that information without knowing how your network is setup and I am not a MAC tech so I would be unable to give you instructions to find that info.
Well it is, but Vizio TV's seem to have a problem with Netflix and I don't know why? They do fine with the other streaming services.
Have you thought about trying Hulu or Amazon?
I would try Vizio next and I will also open your question here to other experts to see if anyone with a MAC background might be able to assist you.