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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I hnve a 40" samsung that "schreets" & showes a yellow &

Customer Question

I hnve a 40" samsung that "schreets" & showes a yellow & brown pattern when I first turn it on. I have to start and turn off at least two times before the normal screen comes on. I don't expertience any othwr problems. Is this a repairable problem or do I need to get a new TV?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung cj5000
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The menu does work. I don't understand the second question.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been going on for about two months. This problem does not happen all of the time. I might go for three days before it starts again. The problem will continue for two or three starts. The problems starts once you turn the tv on.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I don't know of any other problem. Thanks
Submitted: 8 days ago.
Category: TV
Expert:  Mike G. replied 8 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Can you get the actual model number from the back of the tv?

-Where is the "yellow and brown pattern"? on the screen?

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