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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Keep getting message "please run channel auto scan".

Customer Question

keep getting message "please run channel auto scan".
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Sansui/att överse
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: yesterday. someone used ch. to change channels
JA: Anything else you want the TV expert to know before I connect you?
Customer: i've run channel auto scan. no luck.
Submitted: 2 months ago.
Category: TV
Expert:  Louie replied 2 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model numbers of the "...Sansui/att överse..."

Additionally, is the TV directly connected to an antenna or cable feed? ...or is a cable box used?

If the latter, please describe how the cable box is connected to the TV using what kind of cable(s).