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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a panasonic tv tc-p42s23, tc-p42s2,,,,6 years old

Customer Question

i have a panasonic tv tc-p42s23
JA: Just to clarify, what's the exact model of your Panasonic? And can you guesstimate how old it is?
Customer: tc-p42s2,,,,6 years old maybe,,,,cannot get sound from a dvd but get pic
JA: How long has this been going on? What troubleshooting have you tried?
Customer: used to work,,,,moved and does not work now,,,
JA: Anything else you want the electronics expert to know before I connect you?
Customer: don't think so
Submitted: 5 months ago.
Category: TV
Expert:  Jack replied 5 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .
Also ,Could you please give me the dvd`s model number ?

Customer: replied 5 months ago.
panasonic sa-bt330
Expert:  Jack replied 5 months ago.

Thanks

Anything else connected to this tv ?

If so , is it only the dvd that is without sound ?

Expert:  Jack replied 5 months ago.

This is a home theater system isn`t it ??

Expert:  Jack replied 5 months ago.

So you never get the sound out of the TV's speakers

This is quite different here and I will have to opt out

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Customer: replied 5 months ago.
I have not received a call. Please issue a credit with a receipt. Thanks
Expert:  Master Fix It replied 5 months ago.

Hi this is Tech Michael, did you want a call today?

My apologies, I was away for Thanksgiving holiday but I am back now;-)

Saturday?

Customer: replied 5 months ago.
Michael, am available now for about an hour. It is 11:30 PST here. Thanks.
Customer: replied 5 months ago.
Hi Michael. It is 2:42 PST and am available for a couple of yours. Will appreciate if you can call. Thanks
Expert:  Master Fix It replied 5 months ago.

Hi, Im sorry I was away for a day.

I can call anytime today, Sunday the 27th ;-)

Please let me know the best time to reach you and your time zone so I can return the call for you.

Thank you

Sincerely

Tech Michael

Customer: replied 5 months ago.
I am available today. It is 9:43 PST now.
Expert:  Master Fix It replied 5 months ago.

Hi, Was away from my computer but I am back most of the day today, so anytime today Monday would be fine, just let me know a good time for you and I will call;-)

Thank you for your patience.

Tech Michael

Customer: replied 5 months ago.
Did you just call me?
Customer: replied 5 months ago.
If you did it is 4AM!
Expert:  Master Fix It replied 5 months ago.

Hi yes is now a good time?

Expert:  Master Fix It replied 5 months ago.

Im sorry its so early Im in the EST time zone and have no way to know where you are located.

My apologies.its already after 7 am here.

Just let me know when is a good time to contact you by phone.

Tech Michael

Customer: replied 5 months ago.
It is f**king 4am! I told you I was on the west coast!
Customer: replied 5 months ago.
I told you twice what time it was when I left a message. I said PST, WHICH MEANS PACIFIC STANDARD TIME WHICH IS ON THE WEST COAST. SO YES YOU DID KNOW WHERE I LIVED. THIS IS THE SECOND TIME YOU HAVE WOKEN ME UP.
Customer: replied 5 months ago.
I will be following up with your company and demanding a refund and a different tech. Do not ever f**king call me again. And don't ever say you did not know where I lived.

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