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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Turns on,then no picture. but still has sound,

Customer Question

turns on,then no picture. but still has sound
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: proscan...problem just started
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes,sometimes you can change source.stays on for alittle while then no pic
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing...just started..now it loses pic sooner
JA: Anything else you want the TV expert to know before I connect you?
Customer: was operating good,now it,s not
Submitted: 10 days ago.
Category: TV
Expert:  Richard replied 10 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please