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Richard
Richard, Technician
Category: TV
Satisfied Customers: 32128
Experience:  Avid TV Technician
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No picture. back light comes on. Vizio name flashes,

Customer Question

no picture. back light comes on.
JA: What's the model number of your TV? How old is it?
Customer: Vizio name flashes
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: M3D550KDE not sure how old, got it used a few months back
JA: How long has this been an issue? What happened right before this popped up?
Customer: don't know, got it this way, I was hoping it was just the TCON board
JA: Anything else you want the TV expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: TV
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
Didn't help. Vizio logo flashes, back light comes on, menu won't come on the screen.
Expert:  Richard replied 1 month ago.

thanks

Disconnect everything from the TV, all HDMI connections ect

Then connect only the power, power it on and tell me if you can get the menu to come up please.

Customer: replied 1 month ago.
Nope, no menu, nothing but the back light.
Expert:  Richard replied 1 month ago.

ok, shine a flashlight at the screen at a 45 degree angle. Do you then see the picture faintly?

Customer: replied 1 month ago.
Nope.
Expert:  Richard replied 1 month ago.

Thanks

It is the internal TCon board or mainboard that has faulted.

I am really sorry about this and you are going to have to return the TV to have them test and confirmed and replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Expert:  Richard replied 1 month ago.

Richard