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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14394
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Brand new out of the box samsung 65" showing a weird

Customer Question

brand new out of the box samsung 65" showing a weird verticle line on the left side blinking and running from top to bottom
JA: What's the model number of your TV? How old is it?
Customer: samsung 8 series 850d 65" curved
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: un65ks850df
JA: How long has this been an issue? What happened right before this popped up?
Customer: was watching vudu off the smart tv function then switched to ps4 and game disply
JA: Anything else you want the TV expert to know before I connect you?
Customer: just that its brand new arrived by delivery today and was working fine for the first 2 hours
Submitted: 6 months ago.
Category: TV
Expert:  Anthony_Infotech replied 6 months ago.

Hello

Welcome

Sorry you are having problems here, what you should do is eliminate any satellite or cable box you may be using, you do that simply by trying another input like a DVD player or similar do you have another input to try?

You may see a pop up message sent by the site for a phone call, I am not available by phone sorry

Let me know how the check goes

Anthony

Expert:  Anthony_Infotech replied 6 months ago.

If its OK with another input we will then move on to what you need to do with the satellite\cable box

Anthony