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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
You noted that the menu works, so by that you mean you see the mitsubishi menus properly over the full screen,
but perhaps with the grid pattern behind it?Does that pattern/screen issue happen on multiple inputs (cable/satellite, dvd, etc)?
You paid the site, not me. I'm just the tech, spending my own personal time trying to help, though I did not have an opportunity to do so as you didn't reply back to my original questions. You you cancel from the help page.