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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
I'm not quite understanding, are you saying that the picture is too dim, even at the highest setting, and even with a new OEM (philips/osram) lamp?
My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
We can certainly continue here, the call is optional and I can ignore that if not wanted.
Thank you for the information.
When was the lamp last replaced?
I'm just the tech, spending my own personal time, entirely unpaid at this point, trying to help you.
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