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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Samsung LNt 4661fx/xaa with an all screen. Back of

Customer Question

Hey I have a Samsung LNt 4661fx/xaa with an all white screen. Back of my tv is off need help trouble shooting. Tech calling.(###) ###-#### Lucas
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Just did
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .

Expert:  Jack replied 2 months ago.

Can you see the tv`s own menu or OSD (on screen display) like the volume level or it is straight white no matter what ?

Expert:  Jack replied 2 months ago.

Sorry but there was a payment failure on that phone request and although I`m not privy to billing here this usually means your CC company did not recognize the charges and declined them , you would have to contact them to OK the transaction .
But we can continue in this chat mode as well

Customer: replied 2 months ago.
I did update it.
Expert:  Jack replied 2 months ago.

Same thing

This is what i get ,quote " Payment for this premium service has failed, please don't proceed with the service. We will attempt to contact the customer to remedy the situation."

In any case i would just have a few question before giving you an answer

Expert:  Jack replied 2 months ago.

I see that you opened another post as well , i will have it closed

Expert:  Jack replied 2 months ago.

The phone offer does not work , i just tried it a 3rd time

Customer: replied 2 months ago.
Which one are you closin? I've updated this thing 3 times
Expert:  Jack replied 2 months ago.

Let me send it from my side

Expert:  Jack replied 2 months ago.

I`m talking about your duplicate post that no one is allowed to answer , not the phone offers

Expert:  Jack replied 2 months ago.

It doesn`t work , your CC company is blocking the transactions to protect you as it thinks it is fraudulent , you would have to contact them or try with the offer i`m sending you now

Expert:  Jack replied 2 months ago.

I`m sorry but I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .