Have TV Questions? Ask a TV Technician
I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.
-Who is your cable company?
-Is there a DVR/box connected to the tv that is having the problems?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
So, is there a DVR/box connected to this tv or not? If there is, please try this:
-leave the tv On
-locate the POWER cord for the DVR/box and unplug it from the wall
-wait 20 seconds and plug that power cord back in
-watch the tv screen as the DVR/box boots up
-test for normal operation and let me know.
If resetting that DVR/box has in fact resolved your issue, please take a moment to submit a 3 to 5 star rating at the top of this page now. The longer you wait to submit a rating the less chance I will get credit.
Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?