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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My ruku is not working I had this for several years and is a

Customer Question

my ruku is not working I had this for several years and is a real pain in the ass.
JA: What's the model number of your TV? How old is it?
Customer: SAMSONG SMART 2YRS OLD NO. UN55H6350AFXZA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: LOOK I AM 71 YEARS OLD I DO NOT GET THIS STUFF SO WHAT DO YOU MEAN?
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT JUST WOULD NOT LET ME GET ON IT SAYS GO TO MHZ CHOICE ACTIVATE LAST YEAR I WAS ON THE PHONE WITH WEST COAST FOR 3 HOURS. THIS THE FOURTH TIME.
JA: Anything else you want the TV expert to know before I connect you?
Customer: NO
Submitted: 6 months ago.
Category: TV
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 6 months ago.

Can you tell me what specific apps you are wanting to use on the roku?