How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Approx every 30 minutes the sound goes off on my Vizio TV. 4

Customer Question

Approx every 30 minutes the sound goes off on my Vizio TV.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: 4 years E191VA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: only one Input - Cable Box
JA: How long has this been an issue? What happened right before this popped up?
Customer: most of the time we have had it
JA: Anything else you want the TV expert to know before I connect you?
Customer: looking for an easy and inexpensive fix?
Submitted: 15 days ago.
Category: TV
Expert:  Mike G. replied 15 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-When the sound goes out, does it come back on? or do you do something to make the sound come back on?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 15 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Mike G. replied 15 days ago.

I already stated that I am not available by phone. In the mean time we can continue our chat...

Expert:  Mike G. replied 15 days ago.

When the sound goes out, does it come back on? or do you do something to make the sound come back on?