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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No picture no sound, 42LS5700-UA, NO, WATCHED TV LAST NIGHT

Customer Question

no picture no sound
JA: What's the model number of your TV? How old is it?
Customer: 42LS5700-UA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: NO
JA: How long has this been an issue? What happened right before this popped up?
Customer: WATCHED TV LAST NIGHT EVERYTHING WAS FINE.THIS MORNING NO SOUND NO PICTURE BLACK SCREEN NO LG LOGO
JA: Anything else you want the TV expert to know before I connect you?
Customer: NO JUST WHAT TO DO TO FIX IT
Submitted: 12 days ago.
Category: TV
Expert:  Mike G. replied 12 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-How long have you had the tv?

-Is the power LED on the front panel on or off or blinking or?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Expert:  Mike G. replied 12 days ago.

-How long have you had the tv?

-Is the power LED on the front panel on or off or blinking or?

Expert:  Mike G. replied 12 days ago.

Stop opening new questions.

REPLY to me here.