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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It won't allow me to choose wifi options. It just stays on

Customer Question

It won't allow me to choose wifi options. It just stays on dvd.
JA: What's the model number of your TV? How old is it?
Customer: Let me look
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes it does
JA: How long has this been an issue? What happened right before this popped up?
Customer: but I can't choose Netflex, pandora, or any other wifi option
JA: Anything else you want the TV expert to know before I connect you?
Customer: model num# ***** 1.5yr and It started doing this 3 months after having the tv. I kept it turned off but now I'll have guests for the holidays and need it
Submitted: 4 months ago.
Category: TV
Expert:  Jack replied 4 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .
Also ,Could you please give me the tv`s model number written on the back cover ?

That looks like the serial number you gave

Customer: replied 4 months ago.
I think I'll do a little better if we spoke on the phone, if you don't mind. I'll look again for that model number.
Expert:  Jack replied 4 months ago.

As i said above ; I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me

Maybe i should`ve added "and without my knowledge"

Expert:  Jack replied 4 months ago.

Sorry , you mean the you WOULD like the phone better ?

Expert:  Jack replied 4 months ago.

Let me know once you have that number and send me the phone offer

Expert:  Jack replied 4 months ago.

I will need that number first anyway

Customer: replied 4 months ago.
I didn't know there would be an additional charge to speak over the phone.
Customer: replied 4 months ago.
Model# *****
Expert:  Jack replied 4 months ago.

Yes there is so we can continue in this mode just fine as well

Expert:  Jack replied 4 months ago.

Give me a minute to pull out the manual please

Do you have the tv`s original remote ?

Customer: replied 4 months ago.
ok, thanks.
Customer: replied 4 months ago.
I do
Expert:  Jack replied 4 months ago.

O.k then i think it will be the dvd player that i will need the model number .

If you are getting apps , it is not with this tv , it is not what is called a "smart tv" so it must be the dvd player who is connected to internet .

This tv does not have the capability of connecting to internet

Customer: replied 4 months ago.
how?
Customer: replied 4 months ago.
The dvd is connected to the tv via HDMI
Expert:  Jack replied 4 months ago.

Not sure what you mean by "how" , there are many dvd players now that have the capability to connect to wifi ((or wired) network

When did you see any apps on this system ?

Is that dvd player capable of it ?

The tv certainly is not

Expert:  Jack replied 4 months ago.

There are NO as in ZERO wifi option on this tv so the only thing that could possibly have it would be the dvd player , i dont know you did not give me its model number

Customer: replied 4 months ago.
ok, I'll get the DVD model num#
Expert:  Jack replied 4 months ago.

Hold it for a bit i may have the wrong manual ,sorry

Customer: replied 4 months ago.
Model# *****
Customer: replied 4 months ago.
ok
Expert:  Jack replied 4 months ago.

Still no built-in apps like netflix etc.

Let me check the dvd now

Customer: replied 4 months ago.
I'm taking a photo what it looks like
Expert:  Jack replied 4 months ago.

It is indeed the dvd player who has the network connection

Expert:  Jack replied 4 months ago.

So the tv has to be on dvd

Open the dvd player menu and you should see those apps

Customer: replied 4 months ago.
do you see what I mean? The option stays on dvd... is it because we changed internet providers?
Expert:  Jack replied 4 months ago.

O.k at first I thought you could not get the tv to smart tv and all this time it was in the dvd player menu

I`m sorry but I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Customer: replied 4 months ago.
ok, and I apologize.
Expert:  Jack replied 4 months ago.

No problem and by the way , did you redo your wifi setup after changing provider ?