Facing TV Problems? Ask a TV Technician.
Hi , I`m Jack and I will be helping you todayPlease note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;Please let me know when you are ready to proceed .Also ,Could you please give me the tv`s model number written on the back cover ?
That looks like the serial number you gave
As i said above ; I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me
Maybe i should`ve added "and without my knowledge"
Sorry , you mean the you WOULD like the phone better ?
Let me know once you have that number and send me the phone offer
I will need that number first anyway
Yes there is so we can continue in this mode just fine as well
Give me a minute to pull out the manual please
Do you have the tv`s original remote ?
O.k then i think it will be the dvd player that i will need the model number .
If you are getting apps , it is not with this tv , it is not what is called a "smart tv" so it must be the dvd player who is connected to internet .
This tv does not have the capability of connecting to internet
Not sure what you mean by "how" , there are many dvd players now that have the capability to connect to wifi ((or wired) network
When did you see any apps on this system ?
Is that dvd player capable of it ?
The tv certainly is not
There are NO as in ZERO wifi option on this tv so the only thing that could possibly have it would be the dvd player , i dont know you did not give me its model number
Hold it for a bit i may have the wrong manual ,sorry
Still no built-in apps like netflix etc.
Let me check the dvd now
It is indeed the dvd player who has the network connection
So the tv has to be on dvd
Open the dvd player menu and you should see those apps
O.k at first I thought you could not get the tv to smart tv and all this time it was in the dvd player menu
I`m sorry but I will have to opt out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.Please just standby and someone should be with you shortly .
No problem and by the way , did you redo your wifi setup after changing provider ?