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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just purchased a Samsung K4 Tv model#UN4NKU650DF and I am

Customer Question

I just purchased a Samsung K4 Tv model#UN4NKU650DF and I am trying to hook it up to my cable box- I keep getting an error message saying "No Signal" and to check the cable connection of source and Press source button to select a connected source- but when I do I still can't get it to connect-
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: Its brand new and I haven't tried that
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes to both questions
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just purchased TV yesterday and haven't been able to hook it up
JA: Anything else you want the TV expert to know before I connect you?
Customer: NO
Submitted: 14 days ago.
Category: TV
Expert:  Jack replied 14 days ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .

Also , could you please check that model number again ?