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Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Do you still need help with this?
Ok, since the color goes out, that's not a good sign. Since it's flickering, I want you to check the lamp hours, and tell me how old the lamp is.
Ok, this is definitely an IC problem. There is a processor that is likely overheating, causing the problem. Your best bet is to call (###) ###-####ext. (432), it will need service.
Let me know if you haven't heard back by the end of the day.
Runco isn't a company that will send your call overseas. Please be patient, they are known for quality, and it is in their best interest to get back to you. It's a smaller office, but their people are very good at what they do. It's worth the wait.