Facing TV Problems? Ask a TV Technician.
Hello, Sorry you're having problems. Not only the screws with the arrows need to come off, but EVERY single screw on the back of the TV must be removed- including any around the HDMI/AV jacks and additionally the power cord connection to the TV. If you are still having problems, then please postback with a high resolution picture of the back of your TV and I can help from there.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
I'm not available by phone, and a phone call won't help me to see where you're stuck. Can you please reply back here? Also are you able to post a picture of the back of the set?
Can you post a picture or no? If every single screw is removed the back will come off.
Yes I'm still online. It can take more than a minute to respond sometimes. I cannot see what you're seeing. I have been requesting a picture in my last few replies?
I've asked three times for a photograph and you're not able to post one. Without seeing it myself, I cannot offer anything else. I will opt out .