How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 8619
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

Lg 55 smart picture fuzzy half screen, no it has not

Customer Question

lg 55 smart picture fuzzy half screen white
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: no it has not happened before did not unplug
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works just the tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: were away for 2 weeks tv was off no power back 1 day
JA: Anything else you want the TV expert to know before I connect you?
Customer: no thank you
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .

Customer: replied 2 months ago.
ready
Expert:  Jack replied 2 months ago.

Hello

If you open the TV's own menu , does it show up normal or is also affected by this ?

Expert:  Jack replied 2 months ago.

Is it a straight cut exactly down the middle or gradually gets fuzzy towards the other side ?

Customer: replied 2 months ago.
still the same when menu is open white on top fuzzy the rest half
Expert:  Jack replied 2 months ago.

O.k so this is top/bottom ??

Not left/right ?

Customer: replied 2 months ago.
top /bottom
Expert:  Jack replied 2 months ago.

O.k then this is not good i`m afraid

Give me a couple of minutes to type this down

Expert:  Jack replied 2 months ago.

Thanks for waiting

This is a LCD tv and i`m afraid that there is only one possible cause for a problem like this and that is a defective LCD panel .
Anytime you have horizontal lines , shadows , distortion (fuzz) or blobs /spots etc. on a lcd tv and it shows over anything on the screen including the menu then it is a sure sign of a defective panel.
As a rule of thumb the LCD panel cost around 80% of the original cost of the tv and then it has to be stripped down and rebuilt around the new panel and then again that is if you can find a new panel.
When under warranty most companies will replace the tv , not the panel.
Sorry to say but this makes the tv practically un-repairable due to the high cost and again that is even if you could find a replacement panel

Sorry to be the bearer of bad news today but i`d rather tell you straight and spare you a waste of time and money

Expert:  Jack replied 2 months ago.

Wish i had better news and an easy solution for you today but i hope this help and I will be in standby if you have any questions.
Thank you and please take the time to rate my answer with the stars at the top of your page and SUBMIT so i get compensated for my time and note that you can still reach me here at anytime after this chat is closed if you have other questions.

Customer: replied 2 months ago.
thank you jack
Expert:  Jack replied 2 months ago.

Much welcome and please do not forget to rate with the stars at the top of your page (and SUBMIT) so i can get compensated for my time helping you.