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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Visio tv turns says "no signal" and turns off. We have

Customer Question

My Visio tv turns says "no signal" and turns off. We have checked all connections and the router. They are fine and our other tv works.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Model no. Vs37lhdtv. Make is VISIO manufactured Dec 06
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No the menu does not work and I can't change source. The other tv is fine.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's just been an issue this evening when it was first turned on. It worked fine last night
JA: Anything else you want the TV expert to know before I connect you?
Customer: Nope
Submitted: 13 days ago.
Category: TV
Expert:  Jack replied 13 days ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me
That being said , a few questions coming up

So basically it just sits there and does nothing beside that no signal screen ?

You are able to turn it off/on but not open the menu ?