Facing TV Problems? Ask a TV Technician.
Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. The best way to install your firmware update may be to use a USB flash drive. Let me know if you would like to proceed and I will try to assist you.
Yes you will use the USB port on the back. Go to this LINK to download the firmware then copy it to the flash drive. Insert it into the port on the TV and it should install.
I am unable to email this to you. Please click the link I provided or let me know if you need further assistance.