How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike G. Your Own Question
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6111
Experience:  10 Years Audio Video Repair & Setup
24542549
Type Your TV Question Here...
Mike G. is online now
A new question is answered every 9 seconds

The voulme is not coming on even when I turn it up to 100%

Customer Question

the voulme is not coming on even when I turn it up to 100%
JA: What's the model number of your TV? How old is it?
Customer: it is LN-T4661F
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: CODE LNT4661FX/XAA
JA: How long has this been an issue? What happened right before this popped up?
Customer: THE PROBLEM HAS BEEN SINCE I BOUGHT IT. IT IS A 2007 MODEL
JA: Anything else you want the TV expert to know before I connect you?
Customer: The TV menu is working, only the volume is not working. That is all.
Submitted: 12 days ago.
Category: TV
Expert:  Mike G. replied 12 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Did you just get the tv, used? or have you had it since 2007?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 12 days ago.
it is used
Expert:  Mike G. replied 12 days ago.

Are you trying to use the speakers built into the tv or external speakers like sound bar/surround sound?

What are you connecting into the tv? antenna, cable (no box), satellite box, cable box, dvd, game, etc

Do you have the original Samsung remote that goes with the tv?

Customer: replied 12 days ago.
I have original remote for the tv. I am connecting to cable tv and dvd. The pictures show.
Expert:  Mike G. replied 12 days ago.

Are you with the tv now?

Please press MENU

goto SOUND

goto INTERNAL MUTE

make sure it's set to OFF

Reply back here and let me know

Expert:  Mike G. replied 11 days ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?