JA: Hi. How can we help?
Customer: YOU ARE CONNECTED TO NETWORK BUT NOT CONNECTED TO INTERNET
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: SAMSUNG UN46F6400
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I CAN OPEN THE BROWSER, BUT MY APPLICATION I CAN'T
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 HOURS, AND NEVER BEEN BEFORE (3.5 YEARS)
JA: Anything else you want the TV expert to know before I connect you?
Customer: BEFORE , I CAN CONNECT MY LAPTOP TO TV
, NOW IT SAY NOT CONNECTED TO NETWORK