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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have suddenlink cable and it is working fine. My tv is a

Customer Question

I have suddenlink cable and it is working fine. My tv is a Hitachi HD1080. It show no sync signal. I have not idea how to get the picture back on the tv or no what input is. Can you help me?
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, In order to know what to do we need the following info:

1) Model Number off the back of the TV.

2) Follow the cable that connects your cable BOX to the TV and look at where it plugs in on the set. It will be labeled (HDMI 1, HDMI 2, etc.). Tell me where the cable plugs in.

Customer: replied 2 months ago.
Air/Box
Expert:  Aric replied 2 months ago.

I'm sorry, what?

Expert:  Aric replied 2 months ago.

I need the full model number off of the back of the TV first. Can you get that?

Expert:  Aric replied 2 months ago.

I'm not available by phone. Please reply back to the entire info request above.

Customer: replied 2 months ago.
P50T501
Customer: replied 2 months ago.
Air Cable
Expert:  Aric replied 2 months ago.

Thanks, ***** ***** look now.

Expert:  Aric replied 2 months ago.

Using the Input button on the TV, select "Air/Cable". Let me know if you get stuck, and also what you see on your screen if able to select Air/Cable.

Customer: replied 2 months ago.
no air cable just cable or cable(STB)
Customer: replied 2 months ago.
have other input but not air cable
Expert:  Aric replied 2 months ago.

According to your TV manual it will be labeled Air/Cable. Maybe someone labeled the inputs on your set. Anyhow, try selecting cable, and then STB one at a time. Let me know what you see on the scree in each case.

Customer: replied 2 months ago.
It is on cable stb do I need to push anything to set it?
Customer: replied 2 months ago.
I put it on both nothing happened
Customer: replied 2 months ago.
Came back to no sync.Signal
Expert:  Aric replied 2 months ago.

Elaborate on "nothing". Did the screen actually show Cable or Cable/STB?

Customer: replied 2 months ago.
Expert:  Aric replied 2 months ago.

Does your Cable remote have a button labeled "Source" or "Input" on it please? Also is that remote programmed to operate the TV (Power and Volume)?

Customer: replied 2 months ago.
input the remote is broke that goes to the cable box
Expert:  Aric replied 2 months ago.

Then how do you change channels? So you have no remote at all?

Customer: replied 2 months ago.
on the tv
Expert:  Aric replied 2 months ago.

If you're using a cable box then you can't change channels on the TV. This does not make sense. Are you actually using a Cable Box?

Expert:  Aric replied 2 months ago.

Are you still with me here? Do you actually have a cable box, yes or no?

Customer: replied 2 months ago.
sorry I lost you. The cable box is on
Expert:  Aric replied 2 months ago.

Sorry none of this lines up. I will opt out.

Customer: replied 2 months ago.
what does select mean on the cable box?
Customer: replied 2 months ago.
I turned my tv on this morning it was fine. hit the wrong button the tv to turn it off.
Now my tv show no sync. signal. My remote is getting replaced. Can I get my tv on without the remote?
Expert:  Master Fix It replied 2 months ago.

Hi, I tried to call but got no answer, please let me know the best time to reach you so I can help.

Thank you

Tech Michael