How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

It has a four inch wide strip of black or colored lines

Customer Question

It has a four inch wide strip of black or colored lines continually on the screen. It only changes colors but does not disappear. It has been this way for two weeks.
JA: What's the model number of your TV? How old is it?
Customer: TCP 50X1. Mfg in 2009
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes & yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: We had movers move us on Nov. 10, 100 miles, on Nov. 9 worked perfectly, since Nov. 11 we have had this problem.
JA: Anything else you want the tv expert to know before I connect you?
Customer: I can't think of anything else.
Submitted: 18 days ago.
Category: TV
Expert:  Anthony_Infotech replied 18 days ago.

Hello

Welcome

Sorry for your trouble here, where abouts on the display is this 4 inch strip?top of the screen?middle?bottom?

Anthony