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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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This is, it's brand new...just out of the box and trying to

Customer Question

hi...this is scott
JA: What's the model number of your TV? How old is it?
Customer: it's brand new...just out of the box and trying to connect to my laptop and a dvd...can't get it to recognize either...I have the HDMI hooked up from laptop to the tv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: e55u-d2
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just pulled it out of the box, it's brand new.
JA: Anything else you want the tv expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: TV
Expert:  Jack replied 13 days ago.

Hi , I`m Jack and I will be helping you today

I assume the dvd is also HDMI so lets try with it first and the pc issue may resolve itself

Let me know when you`re ready to proceed