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Richard
Richard, Technician
Category: TV
Satisfied Customers: 32166
Experience:  Avid TV Technician
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No Audio. Samsung Smart TV. Icon in upper Right hand, No.

Customer Question

no Audio. Samsung Smart TV. Icon in upper Right hand
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: No. audio progress bar reaches number 29.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: idk. asking for my wife.
JA: How long has this been an issue? What happened right before this popped up?
Customer: kids watched game last night without issue.
JA: Anything else you want the tv expert to know before I connect you?
Customer: yes. ? audio error 29
Submitted: 2 months ago.
Category: TV
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
not at home but thanks for the pearl.
will get back if it doesn't work.
Expert:  Richard replied 2 months ago.

Thanks

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

and please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you