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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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With either the remote or power button, will not go

Customer Question

With either the remote or power button, will not go completely off. The image still is visible on a very light screen
JA: What's the model number of your TV? How old is it?
Customer: Panasonic and it must be 20 years old!
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes, menu works......tried settings.....no luck!
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is weird..... Happened last summer......I resorted to unplugging it every time I wanted it off. This was a pain! Then it worked again!
JA: Anything else you want the tv expert to know before I connect you?
Customer: My son's advice is to put TV on my Christmas list.....Probably only one on the planet without HD!
Submitted: 14 days ago.
Category: TV
Expert:  Nathan replied 14 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 14 days ago.

Could you give a model number for the tv, please?