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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13744
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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No picture there's light in the background but it won't show

Customer Question

No picture there's light in the background but it won't show anything
JA: What's the model number of your TV? How old is it?
Customer: 8 years old Panasonic viera model number TH-M50HD18
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No menus or buttons are working except the power but it stays with a red light
JA: How long has this been an issue? What happened right before this popped up?
Customer: Not a week Bout
JA: Anything else you want the tv expert to know before I connect you?
Customer: No mam
Submitted: 19 days ago.
Category: TV
Expert:  Anthony_Infotech replied 19 days ago.

Hello

Welcome

If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself, only this texting method which I consider the best way forwards, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

A few requests for information coming now ….…..

Expert:  Anthony_Infotech replied 19 days ago.

Set is in standby if light lit red, please hold the on\off button on the set itself and let me know if the set fires up or the light starts blinking and pausing

Anthony

Customer: replied 19 days ago.
Turns off
Expert:  Anthony_Infotech replied 19 days ago.

So the light goes from being lit red to no light at all?

Customer: replied 19 days ago.
Once let go comes back on in standby With light red
Customer: replied 19 days ago.
Expert:  Anthony_Infotech replied 19 days ago.

You are sure the light is not blinking?usually these sets show an error code of a blinking red light

Customer: replied 19 days ago.
Not blinking at all just on red with a dim light in back but no picture
Expert:  Anthony_Infotech replied 19 days ago.

If its just stuck in standby most likely suspect is the mainboard as the set is reporting no error and the set is just not starting,

Are you referring to the display screen with this light?so the screen is lit but nothing is seen?

Customer: replied 19 days ago.
it is
Expert:  Anthony_Infotech replied 19 days ago.

OK I am just going through this be right with you

Customer: replied 19 days ago.
Ok
Expert:  Anthony_Infotech replied 19 days ago.

This is an awkward issue....

Because the light is not blinking its going to be hard to track down , the panel is primed because you can see light on the display , there are no menus so signalling is not working , if the set was on the bench we would begin by taking a couple of voltages and then swap out the main-board is this something you want to get involved with yourself?

Anthony

Expert:  Anthony_Infotech replied 15 days ago.

Please consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days

Many Thanks

Anthony