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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our tv suddenly went out no pic or sound tried the reset,

Customer Question

Our tv suddenly went out no pic or sound tried the reset, tried unplugging for 5 min no change the model is Dp42d23 Help!
JA: What's the make and model of your tv? Have you had any issues with the sound before?
Customer: Sanyo mod DP42D23
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today &I we tried everything
JA: Anything else you want the electronics expert to know before I connect you?
Customer: This tv has never had a problem till now
Submitted: 12 days ago.
Category: TV
Expert:  Jack replied 12 days ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer
Please let me know when you are ready to proceed .

Expert:  Jack replied 12 days ago.

What is the tv doing now if anything ?
Is there a light or blinking light at the front , clicking sound from inside when you plug in the power cord or try to turn it on ?
Or completely dead no activity whatsoever ?