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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6126
Experience:  10 Years Audio Video Repair & Setup
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Stuck in key lock and not responding to remote, LG 42LH20,

Customer Question

stuck in key lock and not responding to remote
JA: What's the model number of your TV? How old is it?
Customer: LG 42LH20
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no and yes. no response from remote
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started and using normally. though it was the batteries
JA: Anything else you want the tv expert to know before I connect you?
Customer: I do not think so
Submitted: 20 days ago.
Category: TV
Expert:  Mike G. replied 20 days ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-What remote are you trying to use? The original LG remote that came with the tv?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Expert:  Mike G. replied 20 days ago.

Unfortunately, the key lock can only be enabled/disabled using the remote. There is no way around it.

You can test the IR output of your remote with a digital camera/phone camera:
-point the remote at the camera lens
-press buttons on the remote
-watch the camera screen
-you should see a flashing light coming from the tip of the remote

If you don't, you need to buy a new remote:
https://www.replacementremotes.com/lg/buy-akb69680401-tv-remote-control.html

If you are seeing the flashing, then the remote sensor inside the tv is defective and needs to be replaced. I could help you with that but if you do not have the needed skills and tools then having it repaired by a local shop is your best option. I can help you with that too, just provide your zip code.

If you need more help or don't understand something use the REPLY option and you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost. The longer you wait to submit a rating the less chance I will get credit.

Thanks
Mike

Expert:  Mike G. replied 20 days ago.

Have I covered all the bases for you?

Do you still need assistance?

Customer: replied 20 days ago.
how do I disable it wit the remote?
Expert:  Mike G. replied 20 days ago.

MENU

OPTION

KEY LOCK

On/Off

Please submit a 3 to 5 star rating at the top of this page now. The longer you wait to submit a rating the less chance I will get credit.

Thanks
Mike