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Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My m420nv is not behaving. someone turned on the cations and

Customer Question

hi
JA: Hi. What is your issue regarding?
Customer: my m420nv is not behaving. someone turned on the cations and i haven't been able to turn them off
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: i don't use the closed captions, but somehow they are on. viziom420nv
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: on menu, cc is grey.
JA: How long has this been an issue? What happened right before this popped up?
Customer: really don't know. its been a while noe
JA: Anything else you want the tv expert to know before I connect you?
Customer: are there any ways beside the menu to control the closed captions?
Submitted: 3 months ago.
Category: TV
Expert:  Louie replied 3 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, is the TV directly connected to an antenna or cable feed? ...or is there a cable box? ...or even a satellite receiver?

If yes, its model number please?