How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

It says no signal but it looks like everything is hooked up

Customer Question

It says no signal but it looks like everything is hooked up right
JA: What's the model number of your TV? How old is it?
Customer: 55" 1080P
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The set up for language, home etc. works
JA: How long has this been an issue? What happened right before this popped up?
Customer: We just installed it today and haven't been able to get a signal since. We have an X Finity HD cable box and we hooked it up to that.
JA: Anything else you want the tv expert to know before I connect you?
Customer: No
Submitted: 17 days ago.
Category: TV
Expert:  Nathan replied 17 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 17 days ago.

Is this a new tv? What is the brand/model?

How is the comcast box connected to the tv?