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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Sanyo tv model FW32D06F is frozen on the Initial set up

Customer Question

My Sanyo tv model FW32D06F is frozen on the Initial set up screen....stuck at Select your language menu...menu won't respond to the remote
JA: Can you guesstimate how old your Sanyo is? And just to clarify, what's the exact model?
Customer: less than a year....model # as above FW32D06F
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: everything was fine until about 5 mins ago...guest at my house did something with either the Sanyo remote or the Tivo remote, not sure which one....stuck on the set up screen....remote can turn the power on/off
JA: How long has this been an issue? What happened right before this popped up?
Customer: see above
JA: Anything else you want the tv expert to know before I connect you?
Customer: is this a free service
JA: The tv technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: how much wait a moniute,,,what will be the total cost
Submitted: 20 days ago.
Category: TV
Expert:  Nathan replied 20 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 20 days ago.

To be clear, this is not a free service. This is a paid support site.

Do you wish to continue?

Customer: replied 20 days ago.
No thanks
Expert:  Nathan replied 20 days ago.

Thanks, ***** ***** nice night. I'll be here if you change your mind, otherwise you can cancel from the help page.