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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20540
Experience:  Custom home theater installer, authorized dealer top brands.
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There is a 2 in wide line on the top and bottom of my TV, I

Customer Question

There is a 2 in wide line on the top and bottom of my TV, I can't get red of!
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Sharp TV L c-42sb45u
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: We just renewed or whole home DVR system and had some difficulty getting it set up. It is working now, but the picture size exceeds the screen size.
JA: Anything else you want the tv expert to know before I connect you?
Customer: No.
Submitted: 21 days ago.
Category: TV
Expert:  Nathan replied 21 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 21 days ago.

This problem with the picture size could be coming from either the tv OR the cable/dvr box

Grab the cable box remote and look for a button that says ZOOM, ASPECT, WIDE, RATIO, SIZE, etc

You may need to press this several times to cycle through the different options,

and you may have to make a similar adjustment on the tv as well, until you get them both to a desired setting

typically you'd want the cable box set on 16:9 or Wide

and you'd want the tv set on Normal or 16:9

It can take a bit of fiddling to get them both matched up, but you should have a button for this function on both the tv remote and on the box remote, and will have to use both. Let me know if you get stuck and I'll advise further.

Thanks,
Nathan