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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
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No pic code #s0a00 is the tv shot, Toshiba 12 yrs, menu

Customer Question

no pic code #s0a00 is the tv shot
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Toshiba 12 yrs
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works other tv works fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: when tv turned on and stayed that way
JA: Anything else you want the tv expert to know before I connect you?
Customer: I think that's it
Submitted: 19 days ago.
Category: TV
Expert:  Jack replied 19 days ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .

Expert:  Jack replied 19 days ago.

This code comes from your cable company/ digital cable box not from your tv , you must be with Shaw .

Reboot your cable box by pulling out its power cord 30 secs or so and that should do it

If not then try it again but this time also check your incoming cable connection at the back of the box .

If everything fails then you will have to contact your cable company

Let me know how that goes and please take the time to rate my answer positively (use the stars to rate) if that answers your question / does the trick as it is the only way i get paid for helping you ,
Note that you can reach me here still at any time after rating if you have questions.

Expert:  Jack replied 19 days ago.

.